Terms & Conditions
Effective: May 23, 2026 | Hamilton, Ontario, Canada
Recommend updating this date when the merged version below is published.
TABLE OF CONTENTS
- 1. Acceptance of Terms
- 2. Services Offered
- 2A. Services Not Offered
- 3. Booking & Confirmation
- 4. Pricing & Payment
- 5. Cancellation & Rescheduling
- 6. Client Responsibilities
- 7. Satisfaction Guarantee & Complaints
- 8. Liability & Limitation
- 9. Health & Safety
- 10. Privacy & Data
- 11. Intellectual Property
- 12. Governing Law
- 13. Changes to These Terms
- 14. Contact Us
1. Acceptance of Terms
By booking, scheduling, or using any services provided by Get It Done Cleaning Services (“the Company,” “we,” “us,” or “our”), you (“the Client” or “you”) agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
These Terms and Conditions apply to all residential and commercial cleaning services offered through our website at gettitdone.ca, by phone, or through any other booking method.
2. Services Offered
Get It Done Cleaning Services provides the following professional cleaning services in Hamilton, Ontario and surrounding areas:
- Residential Cleaning
- Deep Cleaning Services
- Carpet & Upholstery Cleaning
- Commercial Cleaning Services
- Move In / Move Out Cleaning
- Post-Renovation Cleaning
- Appliance Cleaning
- Pressure Washing
The specific scope of each service is as described on our website and in your service agreement or quote. We reserve the right to modify, add, or discontinue any service at any time with reasonable notice.
2A. Services Not Offered
Get It Done Cleaning Services does not offer, and explicitly excludes from its scope of work, the following:
- Pest removal or pest control of any kind
- Renovation, construction, or remodeling services
Customers inquiring about these services will be respectfully referred to appropriate specialists.
3. Booking & Confirmation
Bookings may be made via our website, phone, or email. A booking is not confirmed until you receive a written or verbal confirmation from us. We reserve the right to decline any booking at our discretion.
Online Booking Discount: Bookings made through our website receive a 10% discount. This discount cannot be combined with any other promotional offer and applies to the base service price only. Recurring cleaning plans (weekly, bi-weekly, or monthly) may qualify for savings of up to 30%, with the exact savings percentage depending on the frequency selected at the time of booking.
It is your responsibility to provide accurate information about the size, condition, and access requirements of the property at the time of booking. Inaccurate information may result in revised pricing or cancellation of the service.
4. Pricing & Payment
Prices are provided as estimates based on the information you supply. Final pricing may vary based on the actual size, condition, and complexity of the job, and will be confirmed before work begins.
- Payment is due upon completion of services unless otherwise agreed in writing.
- We accept cash, e-transfer, and other payment methods as specified at the time of booking.
- Recurring clients may be subject to invoicing terms agreed upon in advance.
We reserve the right to update our pricing at any time. Existing scheduled bookings will be honoured at the agreed price unless the scope of work changes.
5. Cancellation & Rescheduling
We understand that plans change. Please notify us of any cancellations or rescheduling requests as early as possible. Our cancellation policy is as follows:
- More than 24 Hours Notice: No cancellation fee applies.
- Less than 24 Hours Notice: A cancellation fee of up to 50% of the booked service value may apply.
- No-Show / No Access Provided: The full service fee may be charged if our team cannot access the property at the scheduled time.
We reserve the right to reschedule appointments due to weather, staff illness, or other circumstances beyond our control. We will provide as much notice as possible in such cases.
6. Client Responsibilities
To ensure we can deliver the best results, the Client agrees to:
- Provide safe and unobstructed access to the property at the scheduled time.
- Secure or remove fragile, irreplaceable, or high-value items prior to our arrival.
- Inform us in advance of any known hazards, including pets, mould, biohazards, or areas requiring special care.
- Ensure that the property has functioning utilities (electricity and hot/cold water) at the time of service.
- Notify us of any specific allergies or sensitivities to cleaning products before service begins.
We bring all necessary cleaning equipment and eco-friendly products. Clients are not required to supply cleaning materials unless a specific preference is agreed upon in advance.
7. Satisfaction Guarantee & Complaints
Our Promise: If you are not satisfied with any aspect of our service, notify us within 24 hours of completion. We will return to address any missed or unsatisfactory areas at no additional charge.
Our re-clean guarantee applies to work within the originally agreed scope of service. It does not apply to areas excluded from the original booking, nor to dissatisfaction arising from pre-existing conditions, stains, or damage that could not reasonably be remedied through standard cleaning.
7.1 Complaints Process
7.1.1 No refund claims will be considered once the cleaning service has been carried out.
7.1.2 All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by Get It Done Cleaning Services with details of the complaint within 48 hours of the work being completed. We will fully investigate any complaint and attempt to resolve it in a professional and timely manner.
7.1.3 The Client agrees to allow Get It Done Cleaning Services back to re-clean and inspect any disputed areas or items before arranging a third party to carry out services or refusing to pay for the service.
7.1.4 Get It Done Cleaning Services reserves the right to offer only one recovery clean per service.
7.1.5 Where access is denied for a re-clean, we are not liable for any costs associated with not being granted permission to re-enter the property and carry out the re-clean.
7.2 Guarantee Window
7.2.1 Our cleaning guarantee applies for 48 hours from when the cleaning was completed. Any complaints received after this time may not be considered.
7.2.2 We cannot guarantee our Move Out / End of Tenancy Cleaning service when people or personal possessions are still present in the property during or after the time of the cleaning.
7.3 Appliances & Special Items
7.3.1 Fridges and freezers should be emptied and defrosted prior to our arrival and turned off so we can clean them. We will not be liable for cleaning freezers which have not been defrosted and reserve the right to return to re-clean the property for this reason alone.
7.3.2 We will do our best to ensure your appliances are cleaned to a high standard; however, results may vary depending on the age, condition, and level of soiling of the appliance.
8. Liability & Limitation
Insurance: Get It Done Cleaning Services is fully insured. All team members are professionally trained and background-checked for your peace of mind.
Damage Claims: If you believe damage was caused by our team, you must notify us in writing within 24 hours of service completion with a description of the damage and supporting photographs. We will investigate all damage claims in good faith.
Our liability is limited to the direct cost of repair or replacement of the damaged item, not to exceed the total value of the service provided, unless otherwise required by applicable law.
Exclusions — We Are Not Liable For:
- Pre-existing damage, wear and tear, or items in fragile condition not disclosed prior to service.
- Items left unsecured or in areas we were instructed to clean.
- Damage resulting from the Client’s failure to disclose relevant property information.
- Indirect, consequential, or incidental losses of any kind.
9. Health & Safety
Our team reserves the right to refuse or cease service in any environment deemed unsafe, hazardous, or unsanitary beyond the scope of standard cleaning (e.g., biohazards, extreme hoarding conditions, pest infestations, or structural hazards). A call-out fee may apply in such cases.
Clients with pets should ensure animals are secured during the cleaning visit for the safety of both our staff and the animals. We use eco-friendly products, but please inform us in advance of any pet or child sensitivities.
9.1 Safe & Respectful Work Environment
Get It Done Cleaning Services is committed to providing a safe and respectful working environment for all team members. We ask that all clients treat our staff with courtesy and professionalism.
- Our cleaners may decline any task they judge to be unsafe or unreasonable.
- Abusive, threatening, or disrespectful behaviour toward our team will result in immediate termination of service with no refund.
- Get It Done Cleaning Services reserves the right to refuse or withdraw service at any time if unsafe or hostile conditions are present.
10. Privacy & Data
We collect and use your personal information (name, address, contact details) solely for the purpose of providing our services, communicating with you, and improving our business. We do not sell or share your personal information with third parties except as required by law.
By using our services, you consent to the collection and use of your personal information as described. For full details, please review our Privacy Policy.
Our practices comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
11. Intellectual Property
All content on gettitdone.ca, including text, images, logos, and branding, is the property of Get It Done Cleaning Services and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use our content without prior written permission.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Ontario.
13. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website with an updated effective date.
Continued use of our services after any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically.
14. Contact Us
Questions about these Terms & Conditions can be directed to:
Email: info@gettitdone.ca
Phone: (365) 336-3744