Terms & Conditions
Effective: May 23, 2026 | Hamilton, Ontario, Canada
Recommend updating this date when the merged version below is published.
- ›1. Services Offered
- ›2. Services Not Offered
- ›3. Booking & Acceptance
- ›4. Pricing & Quotations
- ›5. Payment Terms
- ›6. Discounts & Recurring Service Savings
- ›7. Cancellation & Rescheduling Policy
- ›8. Insurance & Liability
- ›9. Damage Claims
- ›10. Satisfaction Guarantee
- ›11. Customer Responsibilities
- ›12. Website Use & Intellectual Property
- ›13. Privacy
- ›14. Governing Law
- ›15. Changes to These Terms
- ›16. Contact Us
These Terms & Conditions (the “Terms”) govern your use of the Get It Done Cleaning Services website (gettitdone.ca and any associated branded pages) and the cleaning services we provide. They form a legal agreement between you (“you,” “the Customer”) and Get It Done Cleaning Services (“Get It Done,” “the Company,” “we,” “us,” or “our”).
Please read these Terms carefully. By using our website and/or making a booking with us by phone, email, online form, or any other method, you confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, please do not use our website or book our services.
Get It Done Cleaning Services operates in Hamilton, Ontario and serves the surrounding areas in Ontario, Canada. All prices are quoted in Canadian Dollars (CAD).
1. Services Offered
1.1 Get It Done Cleaning Services provides the following professional cleaning services to residential and commercial customers:
- Residential Cleaning
- Deep Cleaning
- Carpet & Upholstery Cleaning
- Commercial / Office Cleaning
- Move In / Move Out Cleaning
- Appliances Cleaning
- Pressure Washing
- Kitchen Cleaning
- Senior Cleaning Services
- Housekeeping / Regular Maid Service
- Janitorial Cleaning Services
- Post Construction Cleaning
- Pre-Sale Cleaning
- Hoarder Cleaning
1.2 The exact scope of any individual service is confirmed at the time of booking. Services may be booked as one-time, recurring (weekly, bi-weekly, or monthly), or as add-ons to another service where applicable.
2. Services Not Offered
2.1 Get It Done Cleaning Services does not offer, and expressly excludes from its scope of work, the following:
Pest removal or pest control of any kind
Renovation, construction, or remodeling services
2.2 Customers inquiring about these services will be respectfully referred to appropriate specialists. Note that Post Construction Cleaning (the cleaning of a property after construction or renovation work has been completed by others) is offered and should not be confused with renovation or construction work itself.
3. Booking & Acceptance
3.1 Bookings may be made through our online booking form, by phone at (365) 336-3744, by email at info@gettitdone.ca, or via WhatsApp. A booking is confirmed once we have acknowledged it and agreed a date, time, and scope of work with you.
3.2 It is the Customer’s responsibility to provide accurate information about the property, its size, condition, and any access requirements at the time of booking. Inaccurate information may affect the quoted price or our ability to complete the service.
3.3 You must ensure that our team has safe and timely access to the property at the agreed time. Where access is not provided and we are unable to carry out the booked service, a charge may apply as set out in Section 7 (Cancellation Policy).
4. Pricing & Quotations
4.1 Prices quoted by the Company are estimates based on the information provided by the Customer and on average completion times for the service requested.
4.2 We reserve the right to amend the initial quotation if, upon inspection of the property or during the cleaning, our team assesses that the job will take materially more time or effort than originally estimated, or if the Customer’s requirements change. Any revised price will be communicated to and accepted by the Customer before the additional work is carried out.
4.3 Final pricing varies by the size, condition, and frequency of the service. Where pricing is not displayed, services are provided on a “get a free quote” basis.
4.4 A suitable parking space, valid permit, or paid metered parking must be available for one vehicle in order for us to carry out the service. The Customer is responsible for any parking fees, and is fully liable for any parking penalties incurred as a result of incorrect or missing information provided by the Customer.
4.5 At the time of booking, please notify us of any delicate, high-value, or specialist surfaces and items — such as hardwood or parquet flooring, natural stone, antiques, or custom finishes — that may require particular care or specialist products.
5. Payment Terms
5.1 We accept the following methods of payment:
- Credit or Debit Card — payable online at the time of booking, or via a secure payment link issued with your invoice.
- E-Transfer — payable to the email address provided at the time of booking.
- Cash — payable on the day the service is carried out, unless otherwise agreed in advance.
5.2 Payment is due in full upon completion of the service unless other arrangements have been agreed in writing. For recurring services, payment terms are confirmed at the time the recurring schedule is set up.
5.3 All prices are in Canadian Dollars (CAD) and are inclusive or exclusive of applicable taxes as indicated on your quote or invoice. [Client to confirm whether prices include HST.]
6. Discounts & Recurring Service Savings
6.1 Online Booking Discount
6.1.1 The 10% online booking discount applies when a booking is completed through the Get It Done online booking form. This discount cannot be combined with any other promotional offer and applies to the base service price only. It does not apply to add-ons, taxes, or additional charges unless expressly stated.
6.2 Recurring Service Savings
6.2.1 Customers who subscribe to recurring cleaning services (weekly, bi-weekly, or monthly) may receive savings of up to 30% on their regular booking rate. The applicable savings percentage depends on the frequency selected at the time of booking and is confirmed when the recurring schedule is set up.
6.2.2 Recurring savings apply only for as long as the agreed recurring schedule is maintained. If a recurring schedule is cancelled or materially reduced in frequency, the savings may be adjusted or removed for subsequent visits.
7. Cancellation & Rescheduling Policy
7.1 Cancellations and rescheduling requests must be made at least 24 hours before the scheduled start of the service to avoid a cancellation fee.
7.2 Where a booking is cancelled or rescheduled with less than 24 hours’ notice, a charge of up to 50% of the scheduled service fee may apply.
7.3 If our team arrives at the property at the agreed time and is unable to access it, or is turned away, this will be treated as a late cancellation and the charge in clause 7.2 may apply.
7.4 Cancellations or rescheduling requests may be made by phone, email, WhatsApp, or through your online booking, during our operating hours.
7.5 The Company reserves the right to cancel or reschedule a service where an accident, illness, equipment failure, severe weather, or other unforeseen circumstance affects the assigned cleaning team. In such cases we will contact you as soon as possible to arrange an alternative time, and no cancellation fee will apply to you.
7.6 The Company reserves the right to refuse or stop a service where the condition of the property poses a risk to the health, safety, or well-being of our team. Where we are not made aware of such a condition in advance and are unable to carry out the work as a result, the charge in clause 7.2 may apply.
8. Insurance & Liability
8.1 Get It Done Cleaning Services is fully insured and bonded, and carries public liability insurance. [Client to confirm coverage amount, e.g. “to the value of $2,000,000 CAD.”]
8.2 We take reasonable care with all items in your property. To help us protect your belongings, we ask that you store away fragile, valuable, irreplaceable, or sentimentally important items, and that you advise us in advance of any items requiring special handling.
8.3 Items excluded from the Company’s liability include cash, jewellery, art, antiques, and items of sentimental value. Where compensation is offered for such items, it will be based on current cash value only.
8.4 We are not responsible for pre-existing damage, wear, stains, or marks (including old burns, spills, or discolouration) that cannot be fully removed using industry-standard cleaning methods.
8.5 We are not liable for damage caused by faulty, defective, or improperly installed products, fixtures, appliances, or equipment, including any provided by the Customer, nor for consequential damage arising from such faults.
8.6 Arrival and completion times are estimates. The Company is not liable for any costs arising from delays in arrival or completion, or from missed third-party appointments.
8.7 The Company is not responsible for granting access to, or supervising, any third parties present at the property during the service visit.
9. Damage Claims
9.1 While our team takes every care to avoid breakages, accidents can occasionally happen. Any claim for damage must be reported to the Company within 48 hours of the service visit. Claims received after this period may not be considered.
9.2 Where damage is proven to have been caused by the Company, we must be given the first opportunity to repair the item using our approved contractor. Where this is not permitted by the Customer, landlord, or managing agent, the Company will not be liable for the cost of repair carried out by others.
9.3 If an item cannot be repaired, the Company will rectify the matter by crediting the Customer with the item’s current actual cash value toward a like-for-like replacement. This liability applies only once payment for the service has been received in full.
9.4 Where a claim is settled through our insurance provider, the age and condition of the damaged item will be taken into account when determining its replacement value, with the aim of returning the Customer to the position they were in before the loss occurred.
10. Satisfaction Guarantee
10.1 Your satisfaction matters to us. If you are not satisfied with a cleaning service, please contact us within 24 hours of the service being completed, identifying the specific areas of concern.
10.2 On receipt of a valid request within this period, we will send a team back to re-clean the specific areas of concern at no additional charge.
10.3 The Customer agrees to allow the Company to return and re-clean any disputed area before engaging a third party or withholding payment. The Company reserves the right to offer one recovery clean per service.
10.4 Where access for a re-clean is denied, the Company is not liable for any costs associated with not being permitted to return and complete the recovery clean.
10.5 The satisfaction guarantee does not apply to areas affected by pre-existing conditions, or to issues not disclosed at the time of booking. No refund claims will be considered once a service has been carried out and the satisfaction guarantee process has been completed.
11. Customer Responsibilities
11.1 The Customer is responsible for providing safe access to the property and ensuring that running water and electricity are available where required for the service.
11.2 The Customer should secure or remove pets that may interfere with the service or pose a risk to our team, and should inform us in advance of any pets on the premises.
11.3 For Move In / Move Out cleaning, the property should be empty of personal belongings unless otherwise agreed. Where belongings remain in an area, our guarantee will not apply to that area, and an additional charge may apply for time spent working around them.
11.4 Quotes for Move In / Move Out and similar deep services are based on standard appliance and room sizes. Larger or additional appliances, or rooms significantly above average size, may incur a further charge, which will be agreed before the work is carried out.
12. Website Use & Intellectual Property
12.1 The content of the Get It Done website — including text, graphics, logos, images, and design — is owned by or licensed to Get It Done Cleaning Services and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use this content without our prior written consent.
12.2 We make reasonable efforts to keep the website accurate and available, but we do not guarantee that it will be uninterrupted or error-free, and information on the website may be updated or changed without notice.
13. Privacy
13.1 Get It Done Cleaning Services collects and uses personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and our Privacy Policy. By using our website or booking our services, you consent to the collection and use of your personal information as described in that policy.
13.2 We use your information to provide and improve our services, respond to enquiries, process bookings and payments, and — where you have agreed — to send you relevant offers. We do not sell your personal information.
14. Governing Law
14.1 These Terms are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein. Any disputes arising in connection with these Terms or our services are subject to the exclusive jurisdiction of the courts of Ontario.
15. Changes to These Terms
15.1 We may update these Terms from time to time. The current version is always available on our website, with the “Last Updated” date shown at the top of this page. Your continued use of our website or services after any change constitutes acceptance of the updated Terms.
16. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
| Company | Get It Done Cleaning Services |
| Phone | (365) 336-3744 |
| info@gettitdone.ca | |
| Website | gettitdone.ca |
| Service Area | Hamilton, Oakville, Burlington, Brantford, Ancaster, Niagara & surrounding areas, Ontario |
TABLE OF CONTENTS
- 1. Acceptance of Terms
- 2. Services Offered
- 2A. Services Not Offered
- 3. Booking & Confirmation
- 4. Pricing & Payment
- 5. Cancellation & Rescheduling
- 6. Client Responsibilities
- 7. Satisfaction Guarantee & Complaints
- 8. Liability & Limitation
- 9. Health & Safety
- 10. Privacy & Data
- 11. Intellectual Property
- 12. Governing Law
- 13. Changes to These Terms
- 14. Contact Us
1. Acceptance of Terms
By booking, scheduling, or using any services provided by Get It Done Cleaning Services (“the Company,” “we,” “us,” or “our”), you (“the Client” or “you”) agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.
These Terms and Conditions apply to all residential and commercial cleaning services offered through our website at gettitdone.ca, by phone, or through any other booking method.
2. Services Offered
Get It Done Cleaning Services provides the following professional cleaning services in Hamilton, Ontario and surrounding areas:
- Residential Cleaning
- Deep Cleaning Services
- Carpet & Upholstery Cleaning
- Commercial Cleaning Services
- Move In / Move Out Cleaning
- Post-Renovation Cleaning
- Appliance Cleaning
- Pressure Washing
The specific scope of each service is as described on our website and in your service agreement or quote. We reserve the right to modify, add, or discontinue any service at any time with reasonable notice.
2A. Services Not Offered
Get It Done Cleaning Services does not offer, and explicitly excludes from its scope of work, the following:
- Pest removal or pest control of any kind
- Renovation, construction, or remodeling services
Customers inquiring about these services will be respectfully referred to appropriate specialists.
3. Booking & Confirmation
Bookings may be made via our website, phone, or email. A booking is not confirmed until you receive a written or verbal confirmation from us. We reserve the right to decline any booking at our discretion.
Online Booking Discount: Bookings made through our website receive a 10% discount. This discount cannot be combined with any other promotional offer and applies to the base service price only. Recurring cleaning plans (weekly, bi-weekly, or monthly) may qualify for savings of up to 30%, with the exact savings percentage depending on the frequency selected at the time of booking.
It is your responsibility to provide accurate information about the size, condition, and access requirements of the property at the time of booking. Inaccurate information may result in revised pricing or cancellation of the service.
4. Pricing & Payment
Prices are provided as estimates based on the information you supply. Final pricing may vary based on the actual size, condition, and complexity of the job, and will be confirmed before work begins.
- Payment is due upon completion of services unless otherwise agreed in writing.
- We accept cash, e-transfer, and other payment methods as specified at the time of booking.
- Recurring clients may be subject to invoicing terms agreed upon in advance.
We reserve the right to update our pricing at any time. Existing scheduled bookings will be honoured at the agreed price unless the scope of work changes.
5. Cancellation & Rescheduling
We understand that plans change. Please notify us of any cancellations or rescheduling requests as early as possible. Our cancellation policy is as follows:
- More than 24 Hours Notice: No cancellation fee applies.
- Less than 24 Hours Notice: A cancellation fee of up to 50% of the booked service value may apply.
- No-Show / No Access Provided: The full service fee may be charged if our team cannot access the property at the scheduled time.
We reserve the right to reschedule appointments due to weather, staff illness, or other circumstances beyond our control. We will provide as much notice as possible in such cases.
6. Client Responsibilities
To ensure we can deliver the best results, the Client agrees to:
- Provide safe and unobstructed access to the property at the scheduled time.
- Secure or remove fragile, irreplaceable, or high-value items prior to our arrival.
- Inform us in advance of any known hazards, including pets, mould, biohazards, or areas requiring special care.
- Ensure that the property has functioning utilities (electricity and hot/cold water) at the time of service.
- Notify us of any specific allergies or sensitivities to cleaning products before service begins.
We bring all necessary cleaning equipment and eco-friendly products. Clients are not required to supply cleaning materials unless a specific preference is agreed upon in advance.
7. Satisfaction Guarantee & Complaints
Our Promise: If you are not satisfied with any aspect of our service, notify us within 24 hours of completion. We will return to address any missed or unsatisfactory areas at no additional charge.
Our re-clean guarantee applies to work within the originally agreed scope of service. It does not apply to areas excluded from the original booking, nor to dissatisfaction arising from pre-existing conditions, stains, or damage that could not reasonably be remedied through standard cleaning.
7.1 Complaints Process
7.1.1 No refund claims will be considered once the cleaning service has been carried out.
7.1.2 All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by Get It Done Cleaning Services with details of the complaint within 48 hours of the work being completed. We will fully investigate any complaint and attempt to resolve it in a professional and timely manner.
7.1.3 The Client agrees to allow Get It Done Cleaning Services back to re-clean and inspect any disputed areas or items before arranging a third party to carry out services or refusing to pay for the service.
7.1.4 Get It Done Cleaning Services reserves the right to offer only one recovery clean per service.
7.1.5 Where access is denied for a re-clean, we are not liable for any costs associated with not being granted permission to re-enter the property and carry out the re-clean.
7.2 Guarantee Window
7.2.1 Our cleaning guarantee applies for 48 hours from when the cleaning was completed. Any complaints received after this time may not be considered.
7.2.2 We cannot guarantee our Move Out / End of Tenancy Cleaning service when people or personal possessions are still present in the property during or after the time of the cleaning.
7.3 Appliances & Special Items
7.3.1 Fridges and freezers should be emptied and defrosted prior to our arrival and turned off so we can clean them. We will not be liable for cleaning freezers which have not been defrosted and reserve the right to return to re-clean the property for this reason alone.
7.3.2 We will do our best to ensure your appliances are cleaned to a high standard; however, results may vary depending on the age, condition, and level of soiling of the appliance.
8. Liability & Limitation
Insurance: Get It Done Cleaning Services is fully insured. All team members are professionally trained and background-checked for your peace of mind.
Damage Claims: If you believe damage was caused by our team, you must notify us in writing within 24 hours of service completion with a description of the damage and supporting photographs. We will investigate all damage claims in good faith.
Our liability is limited to the direct cost of repair or replacement of the damaged item, not to exceed the total value of the service provided, unless otherwise required by applicable law.
Exclusions — We Are Not Liable For:
- Pre-existing damage, wear and tear, or items in fragile condition not disclosed prior to service.
- Items left unsecured or in areas we were instructed to clean.
- Damage resulting from the Client’s failure to disclose relevant property information.
- Indirect, consequential, or incidental losses of any kind.
9. Health & Safety
Our team reserves the right to refuse or cease service in any environment deemed unsafe, hazardous, or unsanitary beyond the scope of standard cleaning (e.g., biohazards, extreme hoarding conditions, pest infestations, or structural hazards). A call-out fee may apply in such cases.
Clients with pets should ensure animals are secured during the cleaning visit for the safety of both our staff and the animals. We use eco-friendly products, but please inform us in advance of any pet or child sensitivities.
9.1 Safe & Respectful Work Environment
Get It Done Cleaning Services is committed to providing a safe and respectful working environment for all team members. We ask that all clients treat our staff with courtesy and professionalism.
- Our cleaners may decline any task they judge to be unsafe or unreasonable.
- Abusive, threatening, or disrespectful behaviour toward our team will result in immediate termination of service with no refund.
- Get It Done Cleaning Services reserves the right to refuse or withdraw service at any time if unsafe or hostile conditions are present.
10. Privacy & Data
We collect and use your personal information (name, address, contact details) solely for the purpose of providing our services, communicating with you, and improving our business. We do not sell or share your personal information with third parties except as required by law.
By using our services, you consent to the collection and use of your personal information as described. For full details, please review our Privacy Policy.
Our practices comply with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA).
11. Intellectual Property
All content on gettitdone.ca, including text, images, logos, and branding, is the property of Get It Done Cleaning Services and is protected by applicable copyright and trademark laws. You may not reproduce, distribute, or use our content without prior written permission.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the Province of Ontario and the federal laws of Canada applicable therein.
Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Ontario.
13. Changes to These Terms
We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on our website with an updated effective date.
Continued use of our services after any changes constitutes your acceptance of the revised terms. We encourage you to review this page periodically.
14. Contact Us
Questions about these Terms & Conditions can be directed to:
Email: info@gettitdone.ca
Phone: (365) 336-3744