Privacy Policy
Effective: May 23, 2026 | Hamilton, Ontario, Canada
1. Who We Are
Get It Done Cleaning Services (“we,” “us,” or “our”) is a professional cleaning company based in Hamilton, Ontario, Canada. We provide residential and commercial cleaning services to clients across Hamilton and the surrounding area.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website at gettitdone.ca, contact us, or use any of our services.
Our privacy practices comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.
2. Our Commitment to Privacy
We follow these core principles when handling your personal information:
- Lawfulness, Fairness & Transparency: We collect and use your data openly, fairly, and in line with applicable Canadian privacy law.
- Purpose Limitation: Your data is collected for specific, legitimate purposes and is not used beyond those purposes without your consent.
- Data Minimisation: We only collect what’s necessary to provide our services effectively.
- Accuracy: We take reasonable steps to keep your information accurate and up to date.
- Confidentiality & Security: Your data is stored securely and protected against unauthorized access, misuse, or loss.
3. Information We Collect
We only collect personal information that is necessary to provide our services and communicate with you effectively. This may include:
Information You Provide Directly
- Full name
- Home or business address
- Email address
- Phone number
- Details about the service you require (property size, type of cleaning, etc.)
- Payment information (processed securely — we do not store full card details)
- Messages or enquiries submitted via our contact form or WhatsApp
Information Collected Automatically
- IP address and browser type when you visit our website
- Pages visited and time spent on our site (via Google Analytics)
- Referring website or search query that brought you to our site
- Device type (desktop, mobile, tablet)
We do not collect sensitive personal information such as SIN numbers, financial account details, or health information unless strictly required and with your explicit consent.
4. How We Use Your Information
We use the personal information we collect for the following purposes:
| Purpose | Legal Basis |
|---|---|
| Book and schedule your cleaning service | Contract performance |
| Send booking confirmations and reminders | Contract performance |
| Process payments | Contract performance |
| Respond to enquiries and customer support requests | Legitimate interest |
| Send promotional offers or newsletters (with consent) | Consent |
| Improve our website and services | Legitimate interest |
| Comply with legal obligations | Legal requirement |
We will never use your personal information for any purpose beyond what is described above without first obtaining your consent.
5. How We Share Your Information
We do not sell, rent, or trade your personal information to third parties.
We may share your information only in the following limited circumstances:
- Service providers: Trusted third-party tools we use to operate our business (e.g., booking software, email platforms, payment processors). These providers are bound by confidentiality agreements and may only use your data to perform services on our behalf.
- Legal requirements: If required to do so by law, court order, or governmental authority.
- Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your data is subject to a different privacy policy.
All third-party service providers we work with are required to handle your personal information with the same level of care and security that we apply.
6. Cookies & Website Tracking
Our website uses cookies and similar tracking technologies to improve your browsing experience and analyse site traffic. Cookies are small text files stored on your device.
Types of Cookies We Use
- Essential cookies: Required for the website to function properly (e.g., form submissions, navigation).
- Analytics cookies: Used via Google Analytics to understand how visitors use our site. This data is anonymised and aggregated.
- Marketing cookies: Used by Google Tag Manager to track the effectiveness of our advertising campaigns.
You can control or disable cookies through your browser settings at any time. Disabling cookies may affect certain features of our website.
By continuing to use our website, you consent to our use of cookies as described above.
7. Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law.
- Client records (name, address, service history) are kept for up to 7 years for accounting and legal compliance purposes.
- Marketing communications data is retained until you withdraw consent or unsubscribe.
- Website analytics data is retained for up to 26 months by Google Analytics.
- Enquiry messages are kept for up to 12 months unless an ongoing service relationship exists.
When your information is no longer needed, we securely delete or anonymise it.
8. Your Rights
Under PIPEDA and applicable Canadian privacy law, you have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: You may ask us to correct inaccurate or incomplete information.
- Withdrawal of consent: You may withdraw your consent to certain uses of your data at any time (e.g., unsubscribing from marketing emails).
- Deletion: You may request that we delete your personal information, subject to our legal retention obligations.
- Complaint: You have the right to lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated.
To exercise any of these rights, please contact us at info@gettitdone.ca. We will respond to all requests within 30 days.
9. Data Security
We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration, or disclosure.
- Our website uses SSL/TLS encryption (HTTPS) to secure data in transit.
- Access to personal information is restricted to authorised staff only.
- We use reputable, security-verified third-party platforms for payment processing.
- We do not store full payment card numbers on our systems.
Important: While we take every reasonable precaution, no method of data transmission or storage is 100% secure. In the unlikely event of a data breach that puts your information at risk, we will notify you as required by law.
10. Third-Party Links
Our website may contain links to third-party websites, including our social media pages (Facebook, Instagram) and review platforms. These websites have their own privacy policies, and we are not responsible for their content or data practices.
We encourage you to review the privacy policy of any third-party website you visit through links on our site.
11. Contact & Complaints
If you have any questions, concerns, or complaints about this Privacy Policy or how we handle your personal information, please contact us:
- (365) 336-3744
- info@gettitdone.ca
- Hamilton, Ontario, Canada